Jack in the Box has tested self-serve kiosks in the past but said they were too expensive to install on a large scale. “With the rising cost of labor, it just makes sense that we work hand in hand with our operators to make sure that the four-walls economics still make sense for them over the long term.” But, again, at the time the cost benefit – you know, balance – wasn’t there. “We’ve tested kiosks, and we saw that average check within the kiosk purchases in the dining room were higher and it was a pretty efficient way for us to serve those guests. But as we see the rising costs of labor, we’re seeing that some of the things we tested back in the day may have a home going forward. We tried many things in the back of the house, and also technology in the front, over the last handful of years that just wasn’t the right time to put them in play, mainly because we weren’t seeing the return on that investment.

“When we look at service, it’s impacted by what happens in the back of the house. The company released a transcript of Comma's comments from the speech: RELATED: Fast food jobs threatened by self-ordering kiosksġ0News reached out to Jack in the Box. We don't want to move or talk to anyone.' 'It's kind of cool but it'll soon be like that Wall-E movie. I like talking to the employees,' Hugo Perez said outside of Hillcrest's Jack in the Box. The possibility 'just makes sense,' according to Jack in the Box CEO Leonard Comma, who brought up the issue Tuesday during an investment conference in Orlando, Fla., Business Insider reported.įor at least one San Diego customer, kiosks don't necessarily mean a better experience. SAN DIEGO (KGTV) - San Diego-based Jack in the Box may ramp up the presence of self-serve kiosks in their fast-food locations as opposed to actual employees.

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